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Privacy Policy

Privacy Policy


Tivoli Wood is committed to responsible information handling practices. You can visit most pages on our site without giving us any information about yourself, but sometimes we need information to provide services that you request. This privacy statement explains data collection and use in those situations. By visiting our web site, you consent to the information practices described in this policy.


This Privacy Policy applies to the website only. This policy does not apply to other websites that may be accessible through or from this site. Our site contains links to other sites that are operated by third parties, including but not limited to third party sites that display the Tivoli Wood logo. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.


What information does Tivoli Wood collect and how is the information used?


We may obtain personally identifiable information about you only if you elect to give us that information. Types of personally identifiable information we ask you to provide may include your name, address, telephone number and e-mail address.


In addition, some non-personal information may be collected automatically. When you visit our website, we automatically collect information about your visit that does not identify you personally. We can tell the type of computer, browser, and web service you are using. We also know the date, time, and pages you visit. Collecting this information helps us design the site to best suit your needs.


Generally, our uses of information collected online are either responding to an enquiry or to deliver services (such as newsletters or sending quotes, brochures or samples).


Tivoli Wood may also use personally identifiable information for internal purposes, such as tracking demographic data to make this Web site more useful to our visitors.


Does the Tivoli Wood website use cookies, other technologies or third parties to indirectly collect information?

A cookie is a small data file that a web site may send to your browser and which may then be stored on your hard drive. Our websites use cookies to simulate a continuous connection - cookies let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. No personally identifiable information is stored in these cookies.


Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.


Does Tivoli Wood share the information I've provided?


Tivoli Wood may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as: advising you of our upcoming events and/or opportunities, or processing credit card payments. However, third parties retained by Tivoli Wood to provide such services are obligated to maintain the confidentiality of this information and are not authorized to use this information for any purpose other than providing those services.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.


Do I have choices regarding how my information is used?

If your information is currently being used to send you marketing communications, you can opt out at any time. All marketing e-mail communications from Tivoli Wood tell you how to stop receiving them, or you can visit the unsubscribe page directly.


How can I update or change my information?

Tivoli Wood wants your information and preferences to be accurate and complete. Your personal information is updated automatically if you provide us with new details in any request (e.g. a new quote request). Otherwise, you can email us directly with any updates.


How does Tivoli Wood secure my personal information?

We are committed to properly securing the information we collect online. To help us accomplish this, we take an number of steps. We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties; We train relevant personnel on our privacy and security measures; We physically secure the areas where we hold hard copies of the information we collect online; We regularly back up the information we collect online to insure against loss; We use technical controls to secure the information we collect online as appropriate, including but not limited to: Secure Socket Layer (SSL), encryption, firewalls, password protections; We periodically test our security procedures to ensure personnel and technical compliance.


Does Tivoli Wood collect information from children?


Our Web site does not intentionally collect information from children under the age of 13. If we discover that we have inadvertently collected information from a person under the age of 13, we will automatically delete it.


Whom can I contact if I have questions or concerns?

If you have questions about our Privacy Policy, e-mail our team at


Will this Privacy Policy change?

Because our web site and business will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online, how we use it and what choices you have.